Travis Dickerson Recording Studios Forum

TDRS artists, music and related topics => TDRS artists,  music and related topics (read only) => Topic started by: In Search Of The on March 16, 2011, 12:33:24 PM

Title: Store problem
Post by: In Search Of The on March 16, 2011, 12:33:24 PM
Just tried to order a few CDs and the transaction didn\'t go through, a little message told me it was a server error? I tried again and the same thing happened. All my card details are correct, so I\'m thinking it\'s something temporary on this end.

Thanks.

EDIT: Tried again and still nothing, this was the error message.

QuoteThere has been a Problem outside our Gateway Interface.Params Invoice Number 31326
We apologize for the problem. Please contact Customer Service about this Error.
Title: Re: Store problem
Post by: Travis on March 16, 2011, 01:21:02 PM
I\'m looking into this. It seems to be the Authorize.net gateway. In the meantime, you can use the Paypal gateway. You can still use your credit card and you don\'t need a Paypal account to do this.
Title: Re: Store problem
Post by: In Search Of The on March 16, 2011, 05:58:56 PM
Thanks Travis, hope it is back up soon.
Title: Re: Store problem
Post by: Travis on March 17, 2011, 09:07:00 AM
The ISP company hosting the store is working on it. Looks like they "upgraded" a component the store relies on to process credit cards.  I hope it won\'t be long. Meanwhile orders can still be placed and paid for through the Paypal option.
Many don\'t realize Paypal can act as a simple credit card gateway and process your credit card payment same as Authorize.net without needing a Paypal account.
Title: Re: Store problem
Post by: Travis on March 17, 2011, 09:29:27 PM
I have been told by my ISP that this problem is fixed. My test script seemed to work. Try it and if your still having a problem, let me know.
Title: Re: Store problem
Post by: In Search Of The on March 18, 2011, 02:43:04 PM
Problem is indeed fixed, thank you Travis, an order for four CDs is coming your way.